Return & Refund Policy

At Inmark, LLC, customer satisfaction is an important part of our service.

We want every purchase to be a positive experience. If you need assistance with a return or refund, this policy explains the process, requirements, and available options.

Please review the guidelines below before submitting a return request.

1. Return Period & Requirements

Customers may request a return within 30 days after receiving their order.

To qualify for a return, the item must meet the following conditions:

• The product is unused and in its original condition
• The item remains in its original packaging
• All included accessories, parts, and materials are returned
• Proof of purchase or order information is provided

Returns that do not meet these requirements may not be accepted.

2. Requesting a Return

Before sending any product back, please contact our customer support team:

Email: service@hcinerr.asia

Please include:

• Order number
• Reason for return
• Photos or additional details if applicable

Once your request has been reviewed and approved, we will provide the necessary return instructions.

Please do not send items back before receiving return authorization. Unauthorized returns may not be processed.

3. Damaged, Incorrect, or Defective Orders

Please check your order after delivery.

If you receive:

• A damaged item
• The wrong product
• A product with a quality issue

please contact us as soon as possible.

Our team will review your request and work with you to find an appropriate solution.

For faster assistance, please provide your order details and clear photos showing the issue.

4. Items Not Eligible for Return

Some products cannot be returned due to safety, hygiene, or product-specific considerations.

Non-returnable items may include:

• Used products
• Items damaged due to improper use
• Personalized or customized products
• Clearance or final sale items
• Gift cards
• Products that cannot be resold for hygiene reasons

Shipping fees paid during checkout may not be refundable unless required by applicable law.

If you are unsure whether your order qualifies, please contact us before submitting a return request.

5. Exchanges

If you need a different item, size, or replacement product, please contact our support team first.

In many cases, the simplest solution is:

1. Return the original item after approval
2. Place a new order for the replacement product

Our team will guide you through the available options.

6. Refund Process

After your returned item is received and inspected, we will send you an update regarding your refund status.

If approved:

• The refund will be issued to your original payment method
• Processing may take up to 10 business days
• Your bank or payment provider may require additional time before the funds appear in your account

If you have not received your refund after the expected processing period, please contact us for assistance.

7. Return Shipping Information

Please contact our support team before returning any item.

Return instructions and the appropriate return address will be provided after your request has been reviewed.

Please do not ship returns to the company address unless specifically instructed.

Contact Us

For questions about returns, refunds, or order support, please reach out to:

Inmark, LLC (Tennessee)
3711 Keystone Ave
Nashville, TN 37211
United States

Email: service@hcinerr.asia
Phone: +1 800 646 6275

Thank you for choosing Inmark, LLC.

We appreciate your trust and are committed to providing helpful support throughout your shopping experience.